Welcome to JackFresh.com,
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You can expect quality products from Jackfresh.com. After your order has been submitted and the payment has been processed, our fulfilment partner will produce your products and pack them for delivery - all within 24-48 business hours.
Should you run into any unexpected difficulties, our helpful Service Team is there by your side.
For very urgent orders, we offer an express delivery option.
Express orders received before 10:59 p.m. GMT (11:59 p.m. CET) will be produced and shipped on the following business day. They will be delivered in the UK two days later.
For example (UK deliveries only): you order your shirt on Monday evening before 10:59 p.m. GMT (11:59 p.m. CET). Our production will print your shirt on Tuesday morning and ship it that very afternoon. The shirt will then be delivered on Thursday.
Note: If one of the reasons mentioned below is true, the delivery may be delayed.
Information on additional express shipping costs to various countries.
Reasons for a possible delay of the delivery:
•If your order contains products printed with digital transfer designs, the express delivery will be postponed until the following day.
•If you pay for your order using prepayment, your order will enter production only when we receive the amount in our account. Usually, the intended delivery date will then be postponed by at least 3 days. Please ask your bank about the terms and conditions of an urgent money transfer, if necessary.
•If there is a public holiday between the ordering and the estimated delivery day, the delivery will be postponed by one business day.
Please provide us with your phone number in the address form provided in the checkout, so that we can call you in case of any complications.
Delivery costs depend on the size of the order and its country of destination, all delivery costs are shown during the ordering process.
Methods of payment available are based on the country from which the order was received and the total order amount. Here is an overview of payment methods:
For the United Kingdom and Northern Ireland
•Credit/debit card: Your credit or debit card will automatically be charged by our financial service provider. Your order will be processed once the required verification of your data has been completed.
•PayPal:Paying is quick and easy with PayPal, the free online payment service. At PayPal, you only need to enter your account details once during your initial registration, and thereon in it’s a matter of a few simple clicks. Your bank or credit card information is safe and will not even be passed on to us. If you pay using PayPal, we can immediately begin with the processing of your order. Further information regarding the PayPal service can be found at www.paypal.com.
Jack Fresh's fair return policy
In case that your order should contain defective goods (e.g. due to a printing error), then we will of course take back the product and repay you the money or send you a faultless product. Please read more in our Customer Terms and Conditions (§ 8).
Moreover, we promise:
Even when there is nothing wrong with the product, you can return it within 30 days after ordering. You can
•exchange it, if you don’t like the product,
•receive a voucher for your next order, or
•have the purchasing price refunded, as long as you haven’t designed the product yourself.
Please contact our Service-Team in case one of these reasons should apply to you.
Every order you receive via Jackfresh.com is a unique, tailor-made item that has been especially made to suit your needs. This is what separates us from more traditional clothing manufactures.
To help us keep our promise – we need you to do a couple of things...
1. Don’t make a big order until you have made some kind of test!
If you are a little unsure about sizes, colours, cuts or printing techniques – make yourself a test order before going the whole hog!
2. Check your order’s e-mail confirmation immediately!
If you have noticed a spelling error or have picked the wrong design, follow the link in the order confirmation e-mail and cancel the order immediately. Registered users can see their previous orders, change them and re-order certain items. If you have ordered as a guest, you can follow the link in the confirmation email to look into your order.
3. Order as soon as possible if your order is designed for a specific date.
We are fast, but we cannot guarantee that your order will arrive at your door the very next day. Sometimes there can be delays due to design problems or the product not being in stock. We cannot accept a shirt being a day late for your best friend’s birthday as a reason for return. Of course, if you have selected the express option (which adds an additional cost) your order will be guaranteed to be with you by the promised date.
If you order via Jackfresh.com, you do of course have – next to your right of return and exchange – full statutory cancellation rights. In our terms and conditions (§ 10) you will find the beautifully phrased small print relating to this right.